15% discount on 12 bottles - enter "case15" at checkout  *   Call us for Local Delivery: (347) 689-9253

Frequently Asked Customer Service Questions

 

Shipping & Delivery

LOCAL
We offer free local delivery to addresses within 1 mile of the store. Please call for Local delivery at (347) 689-9253.


NEW YORK CITY
We offer weekly deliveries to any address within New York City for $20.  Select Manhattan Delivery as your shipping option at checkout.


SHIPPING

For shipments the customer contracts with the carrier (generally UPS), who Leon & Son Wine will engage on behalf of the customer. Alternatively you may choose to pick up your order at our New York City store location. If you select the shipping option, shipping costs will be calculated at checkout. Orders do not ship out on Saturday or Sunday. Your carrier will contact you within two business days from the day your order is shipped with your tracking number, shipping date, and anticipated delivery date. In the case of shipments outside New York State, the sole responsibility for complying with local regulations or tax requirements rests with the customer. If we are unable to ship to your area, we apologize for any inconvenience this may cause and suggest that shipping be arranged to a direct-shipping friendly state. All packages must be signed for by and adult aged 21+. The buyer hereby agrees to take sole responsibility for complying with all laws regarding importation of alcohol into your state. Title to, and ownership of, all alcoholic beverages passes from Leon & Son Wine to buyer in the State of New York, which is why we charge New York sales tax on your order.

During times of extreme heat or cold, we can store your wine until the weather improves.  If you choose to have your order shipped during extreme weather, Leon & Son cannot assume responsibility for the condition of your wines upon delivery.

Please call or e-mail info@leonandsonwine.com for additional information.

Prohibited list:

Alabama, Alaska, Arkansas, Hawaii, Illinois, Iowa, Kentucky, Michigan, Mississippi, Montana, New Hampshire, North Dakota, South Dakota, Tennessee, Texas, Utah



Returns & Replacements

NYS law only permits us to accept the return of goods that are defective; for such returns we can offer a replacement of the same item, or we can refund a credit card, or we can issue a store credit.  If you think your bottle is defective please bring it back to the store to be checked out and, if applicable, replaced.  



Privacy & Security

For our privacy policy, please see the page here.